Delivery Overview
At Eirian Equestrian, we aim to dispatch all orders promptly and keep you informed throughout the delivery process.
All orders are carefully packed and shipped using trusted delivery partners. Delivery times and costs are displayed at checkout before payment is completed.
Processing Times
Orders are typically processed within 1 working day of receiving payment.
Orders placed after 2pm on a working day, at weekends, or on public holidays will be processed on the next working day.
During busy periods, product launches, promotions, or seasonal events, processing times may be slightly longer.
UK Delivery Options
Standard Delivery
- Delivery Time: 1-3 Working Days
- Cost: £3.99
Order Tracking
Where available, tracking information will be provided by email once your order has been dispatched.
You can use the tracking details supplied to monitor the progress of your delivery.
Delivery Delays
While we aim to meet all estimated delivery times, delays can occasionally occur due to circumstances outside our control, including:
- Adverse weather conditions
- Courier delays
- Customs processing
- High seasonal demand
If your order has not arrived within the expected timeframe, please contact us and we will investigate with the courier.
Incorrect Delivery Information
Please ensure that your delivery address is accurate before completing your order.
We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Photographs of any damage (where applicable)
Contact Us
If you have any questions regarding delivery, please contact us:
Email: hello@eirianequestrian.com
Telephone: 07359 656658
Address: 123 Middleton Stables, Wisbech, Cambridgeshire, PE13 5NR
Contact Page: https://eirianequestrian.com/contact